Privacy Policy
Welcome to Luxor Crayola! We’re delighted you’re here, and we want you to feel completely confident every time you visit our website or shop with us. This Privacy Policy describes how we collect, use and protect your personal information through our website, www.luxorcrayola.com, and any related services we offer.
We encourage you to read this policy carefully. If you have any questions at all, we’re always happy to help — just reach out to us at contact@luxorcrayola.com
1. Information We Collect and Why
Luxor Crayola is the sole owner of all information collected on this site. We will not sell, share, or rent your information to others in ways different from what is described here. We collect information from you at various points during your visit and shopping experience, including:
• Your contact details — name, email address, phone number, and delivery address — so we can process your orders and keep you informed every step of the way.
• Your payment information — such as card details — used only to bill you for your purchase. All payment data is handled through secure, encrypted gateways.
• Demographic details — like your postal or PIN code — which help us tailor our website and product recommendations to where you are.
• Unique identifiers — your email address or phone number — used to verify who you are and maintain your account in our system.
2. How We Use Your Information
We use the information we collect to make your experience with Luxor Crayola smooth, personalised, and enjoyable. Here’s how:
• To process and ship your orders accurately and on time.
• To send you order confirmations, shipping updates, and important service notifications.
• To share exciting news about new product launches, special offers, and creative inspiration — because we love keeping our community colourful and inspired!
• To personalise what you see on our website, so the content and products shown feel relevant and useful to you.
Don’t want to hear from us? That’s completely fine. You can opt out of marketing communications at any time — see Section 5 for details.
3. Personalisation Forms and Order Information
Some pages on our website offer personalisation features, such as custom art kits, personalised gifts and stationery. These forms may ask for your name, email, delivery address, and design preferences. We use this information only to fulfil your personalised order and, with your permission, to keep you updated on similar offerings.
When you place an order, you’ll be asked to share your name, address, phone number, and payment details. We use this information strictly for authentication, billing, and getting your order to you safely.
4. Updating or Removing Your Information
Your information should always be accurate and up to date. If your details change — like a new address or email — or if you’d simply like us to remove your data from our records, we’re here to help. You can:
• Log in and update your details in the ‘My Account’ section on our website.
• Email us directly at contact@luxorcrayola.com and we’ll take care of it for you.
5. Opting Out of Marketing Emails
We only want to send you things you actually want to receive! To unsubscribe from our marketing emails, simply click the ‘Unsubscribe’ link at the bottom of any email we send you. You can also write to us at contact@luxorcrayola.com
Please note that even if you unsubscribe from marketing emails, we’ll still send you important transactional messages — like order confirmations and delivery updates — as these are necessary to service your account.
6. Questions About This Policy
We’re always happy to answer any questions you might have about this Privacy Policy or how we handle your data. Please don’t hesitate to get in touch:
Luxor Writing Instruments Pvt. Ltd.
A40, Hosiery Complex, Phase 2 Extension
Noida – 201305, Uttar Pradesh, India
Email: contact@luxorcrayola.com
Website: www.luxorcrayola.com